FAQs for Spires volunteers

Answers to some common questions people have about volunteering at Spires in Streatham.

I don't have much time to spare, can I still volunteer?

Terms of volunteering at Spires are extremely flexible and negotiated to suit you. To ensure we have enough cover, volunteers are asked to give three hours a month as a minimum from Monday to Fridays.

I've never worked with homeless people before, what can I expect?

The services provided by Spires are used by a variety of people, not just those who are homeless.

These include those who are vulnerably housed, people living in hostels, those who experience mental health issues and female sex workers. Our clients use Spires for a huge variety of reasons - from helping to support them in gaining secure housing to providing a hot, healthy meal in welcoming surroundings.

What's the atmosphere at the centre like?

The centre is a hive of activity throughout the week, particularly during our open access drop-in sessions. The atmosphere is relaxed and supportive.

How do the staff at Spires help to prevent any trouble?

Spires has very clear policies relating to key issues such as safety, drug and alcohol use and appropriate behaviour. These will be clearly outlined to you as a volunteer and are posted up around the centre for clients to read as well. Staff are trained to deal with any difficulties which may arise.

Will I be expected to deal with difficult situations?

Volunteers are asked not to intervene in problems arising in the centre. No volunteer is ever expected to deal with any situation they are not comfortable with and support is always available.

What work goes on in the centre?

Spires provides clients with access to a huge range of services including health services, substance misuse advice, emergency housing and resettlement advice, and work with women. We also run adult learning sessions, and creative groups.

What support will be available while I'm volunteering?

Volunteers always work alongside staff members who are there to provide support when needed.

The volunteer co-ordinator is the main person who will support you during your time at Spires.